FAQ

1. How long does shipping take?

We currently offer several shipping options for customers in the United States:

• Express Shipping (3–6 business days): $20
• Free Shipping (7–14 business days): Free
• Free Standard Shipping (7–14 business days): $10

Delivery times may vary slightly depending on your location and seasonal demand.

2. Do you provide tracking numbers?

Yes. Once your order has been shipped, you will receive a tracking number by email so you can monitor your package anytime.

3. Are your lighters refillable?

Yes. Most of our Zippo-style lighters are refillable and designed for long-term use.

4. Does lighter fluid come included?

For shipping safety reasons, lighters are usually shipped without lighter fluid. Customers can easily refill them upon arrival.

5. What if my order arrives damaged?

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. Our support team will help resolve the problem as quickly as possible.

6. Can I cancel or change my order?

Orders can usually be canceled or modified within 12 hours after purchase. Please contact us as soon as possible if you need assistance.

7. Do you ship internationally?

Currently, we mainly serve customers within the United States.

8. How can I contact customer support?

You can contact us anytime through our Shopify contact page or by email. We aim to respond within 24–48 business hours.

9. Are your products good for gifts?

Absolutely. Our stylish lighter designs make excellent gifts for birthdays, holidays, collectors, and special occasions.

10. Is checkout secure?

Yes. We use secure payment systems and encrypted checkout technology to keep your information protected.